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The Hippozino Casino Privacy Policy tells you how your personal information is collected, used, and kept safe when you sign up, play, and handle £. It includes information about your account, your device and how you use it, cookies, and identity checks that are needed for security and to follow the rules in UK. When UK players use the site, they agree to follow these rules about sharing data with trusted partners, making legal requests, and knowing how to keep information safe.
When you sign up for an account at Hippozino Casino, we collect the information we need to set up your profile, protect your access, and run the casino. When it comes to UK, this information also helps us meet our legal and responsible gaming duties.
HiPpozino may get information from you, your device, and verification partners when you sign up and later when they check your identity. What you do, the payment method you choose, and whether certain actions lead to extra checks will determine the exact set.
Aside from your name, date of birth, contact information (like an email address and phone number), and login information, the data collected during registration and verification includes your account registration details. Additionally, we keep track of the account settings and preferences you choose, such as the way you want to communicate and the level of security you want.
At sign-up or later, especially before withdrawals or when risk checks need it, you may be asked to provide information to prove your identity and age. This could be a photo or copy of a valid ID, proof of your address, and, if needed, proof of your nationality or residency status.
We may also take a selfie or live video of you to match you to your document if that's what it takes to stop fraud. This information is used to process deposits and withdrawals and keep your account safe. These can include payment method identifiers, information about a bank or wallet account needed to send money, a history of transactions, and proof of where the money came from.
Hippozino may ask for more proof of ownership of the payment method and the source of the funds if you ask to withdraw 500 £ or more. To keep your account safe, technology and security information may be gathered automatically.
Some examples of this are an IP address, a device identifier, information about the browser and operating system, a rough idea of where the device is located based on technical data, and records of login activity. Instances of strange access patterns can be found with these signals, which stop attempts to take over an account.
In order to set limits, follow the law, or give support, responsible gaming and compliance data may be collected. This could include information about self-exclusion, records of account restrictions, and messages you send to customer service.
When you request your first withdrawal or a withdrawal of more than 500 £, when you change important account information like your name, address, email address, or phone number, when you use a new or higher-risk payment method, or when you deposit 100 £ or more in a short amount of time, these are all signs that you might be using a third-party payment service.
To keep verification smooth, make sure you send in clear photos and documents that can be read and match your Hippozino account. If any information is missing or doesn't match up, more checks may need to be done before certain actions, like withdrawals, can be taken.
If you want to get a welcome bonus or take part in a promotion at Hippozino Casino, we may ask you to agree to receive marketing messages. You are always free to choose not to subscribe to marketing. You can still play games without subscribing, and changing your mind will not affect your ability to deposit £50 or withdraw £.
People who opt-in allow us to send them promotional emails with things like bonus confirmations, coupon codes, and news about limited-time offers. To protect your information, we only use the contact information you give us and put in place access controls to make sure that your account's marketing settings are respected and handled safely.
You agree that Hippozino Casino may contact you with marketing content, such as promotions that are specific to your activity, if you choose to opt in. We may use the channels you chose to send you reminders about activation windows, eligibility steps, or upcoming related promotions if you activate a welcome offer with a bonus up to £200.
Checking a box in your account settings, choosing a marketing preference when you sign up, or turning on notifications in your profile are all clear actions that show you agree to be marketed to. In places where consent must be clear, we don't rely on hidden consent or boxes that are already checked.
When available, you can choose between email, SMS, push notifications, and messages in your account. Notices about bonuses, promotions that you can get, personalized offers, and campaigns based on events are some of the things you can expect.
Things we don't do: send marketing emails to people who haven't asked for them and use your information for unrelated third-party ads without the right legal basis. Personalization could use simple account and usage signals like recently claimed promotions, favorite games, and general patterns of activity.
Our goal is to send you offers that are relevant to you, like a reload bonus after a £100 deposit or a limited-time offer related to a tournament you joined. It's always possible to change how you want to be marketed to.
The fastest ways to unsubscribe are right in your account settings, and each email has an unsubscribe link for that channel. No more promotional messages will be sent to you after you opt out, but you may still get important account messages about security, transactions, or a bonus you already activated.
We might keep track of your consent status and changes to your preferences so that they aren't misused. This record is used to honor your choices, show that we're following the rules, and make sure we don't add you to marketing lists again without your permission.
We suggest that you use different contact information and turn off marketing messages in your account if you share a device or email inbox with someone else. Especially when offers have unique codes or conditions for eligibility, this lowers the chance that other people will see information about promotions or bonuses.
When you deposit or withdraw money at Hippozino Casino, we only handle the transaction data we need to complete the payment, stop fraud, and follow the law. This usually has the type of payment method used, the amount (like a deposit of £100 or a withdrawal of £250), the time and status of the transaction, and any technical details that help us confirm the payment flow.
Authorized payment service providers and banking partners handle the processing of payments. We don't store your full credit card or banking information in a way that can be read on our systems. Instead, we use secure tokenization and masked data to keep sensitive information safe while still allowing payments to be confirmed and matched.
Things We Get When You Deposit and Withdraw Money: To make sure payments go smoothly, we may get and store a small set of transaction records that are linked to your player account. Your account needs to be safe and for transactions to be authorized, settled, and checked. The exact fields you need to fill out depend on the method you choose.
Transaction identifiers include pending, completed, and reversed status updates, as well as reference numbers and authorization codes. Identifiers for wallet accounts, the last four digits of a credit card, and IBAN fragments (if applicable) are examples of payment method metadata.
Financial information, like a deposit of £50 or a withdrawal request for £300, as well as any fees that apply and records of any conversions that are needed. IP address, device/browser information, and risk flags are used to find suspicious activity and attempts to take over your account.
Compliance records are the proofs needed to meet anti-fraud and responsible gaming rules. For example, if needed, they show that the payment method you used is yours. No payment information is collected that isn't needed.
We only use the information that a provider asks for to complete a transaction and keep it for as long as it takes to settle disputes, make sure we're following the rules, and carry out the transaction. We may require deposits and withdrawals to be made using the same payment method or a successful deposit of at least £10 before processing the first withdrawal. This is to protect players and stop third-party funding. It depends on the payment channel and risk checks.
Transaction information can be shared with banks, payment processors, fraud-prevention services, and, if needed by law, regulators or law enforcement. Sharing information is limited to what is needed to complete the payment, look into any suspicious activity, handle chargebacks, and meet any reporting requirements in UK.
When withdrawals are held up for verification or security reasons, we use transaction logs and risk signals to make sure the request is valid, the account owner is real, and the chance of an unauthorized payout is low. This makes sure that withdrawals like £500 go to the rightful account holder and that there are clear records for payment disputes.
To keep withdrawals safe and legal, Hippozino Casino may ask you to prove who you are before you can cash out your winnings or make larger withdrawals. Verification helps prove that you own the account, stops fraud, and makes sure that the payment method is being used by the rightful owner.
Possible extra checks may be needed depending on the amount you want to withdraw, how you pay, and where you access the service from (including UK, if relevant). Some cashouts can be processed with only basic verification. Withdrawals over £500 or multiple withdrawals in a short amount of time may require enhanced verification.
Required Documents for Verification: If verification is needed, we will only ask for the documents that are needed for that check. Valid documents must be sent in their entirety; corners must not be cropped, blurred heavily, or hidden, unless we specifically allow masking, such as part of a card number being hidden.
Identity document: a passport, national ID card, or driver's license that is issued by the government. Your name and address must be written on a utility bill, bank statement, or official letter. Verification of the payment method—proof that you own the payment method, like a screenshot of your e-wallet profile page or, if applicable, a card ownership check.
Source of funds checks (only when needed) are documents that reasonably confirm how deposits are funded. They are usually sent when there is a lot of activity, like when the total amount of withdrawals goes over £2000. Sometimes, we may need a quick selfie or live check to make sure you are who you say you are.
If you have more than one nationality document because you are a dual citizen, we may ask you to confirm your UK where it is needed for regulatory reasons. Genuine and up-to-date documents. Proof of address usually needs to be fairly recent.
If the one we have now is older than a standard verification window or if your account information changes, we may ask for a new copy. If you change important profile information or ask for a withdrawal to a different payment method, you may need to be verified again before we can release funds above £500.
Verification limits and holds on withdrawals. Hippozino Casino may temporarily hold withdrawals while letting players play with available balance if verification is not complete. You may have to wait for the payout clock to start ticking again if you ask for a withdrawal and are asked to provide proof.
For security reasons, you may only be able to withdraw money using the same method you used to deposit it. Also, we may not let you cash out to a third party or an account that is not in your name.
How long do we keep data necessary for verification? Documents and records related to verification are only kept for as long as they are needed to meet legal, regulatory, anti-fraud, and dispute handling requirements. The amount of time we keep documents may change based on what you do and the rules that apply, but we never keep documents longer than we need to in order to protect your account and follow the law.
Who is allowed to see your files? Only trained staff and service providers who have been checked out can access verification files. They need the data to complete verification, stop fraud, process withdrawals, or meet legal obligations. These people are required to keep your information safe and only use it for what it was given to them for.
People can't see our verification documents, and we don't use them for marketing purposes that aren't related. How to access and update. As long as the law allows it, you can ask to see your personal data, have it corrected if it's wrong, or have it deleted. If deletion is limited because of legal obligations to keep information, we will only keep what is needed and limit processing.
Make sure your account name matches your ID and that all of the documents you send are clear and complete if you want to withdraw more than £500 faster.
Set limits on deposits, losses, and sessions for responsible gaming data use. When you do this on Hippozino Casino, we process a small amount of account data to make sure that your limits work right away. This information is used to make sure that the protections you choose are working properly and to stop people from getting around them by accident or on purpose by doing a lot of transactions or quick re-logins.
The "responsible gaming" settings are treated as private account settings by us. It is only systems and trained staff who can access the related data in order to set limits, handle your requests, and do what they need to do to meet compliance requirements.
What information do we use to apply your controls? Payment event identifiers and amounts are some of the information we use to keep track of the deposits you try to make and complete. For instance, if you set a daily deposit limit of £100, our systems will have to add up all the eligible deposits made during that rolling period and stop any more deposits that would go over the limit.
Loss controls depend on records of bets and payouts, which include bet amounts, game session references, and results. If you set a loss limit of £200 for a week, we figure out your net losses based on the qualifying play during that week. Once that limit is reached, you can't play anymore because that's how the product rules for the control you chose work.
To figure out how long someone has been in an active session, session controls need activities and log-in timestamps. If you choose a 60-minute session limit, we will use the session start time, the last activity time, and the reconnection events to send you reminders or end the session when the time limit is up.
We might also use device and security signals to help enforce limits and lower the risk of people getting around them. For example, we might look for multiple attempts to make quick deposits, multiple logins, or strange patterns of account access. This is only used to keep your settings safe and not to send ads based on what you play.
For example, this data can be used to stop deposits that would take you over your chosen limit, like a top-up that would make you spend more than £100 in a day. Putting limits on bets after a certain net loss level, like stopping play after £200 in weekly losses. As soon as the time limit you set is up, session reminders, cooling prompts, or logouts will happen.
So that your settings are the same on all devices, the recording limit changes with the timestamps. Whatever we need to do to run the controls and meet security and regulatory needs determines how we store and share this information. Limit information is kept in the same place as your account profile and transaction logs.
When we work with service providers outside of our company, we can only share the information that is needed to help with payments, fraud prevention, platform operations, or compliance processing. These service providers must take reasonable steps to protect your information and follow our privacy policies.
Important note about who can use the limits and when they start: some limits start right away, while others may have a delay or lock-in period that depends on the type of control and the rules in your area. To make sure that enforcement is consistent and can be checked, we keep track of the time you asked for the change and the time it actually happened.
In order to keep the Hippozino Casino website and app running smoothly, protect your account, and stop fraud, we need to access and use certain device data when you play on your phone. This part talks about what information we might get from your device, how mobile tracking works, and the settings you can change to manage permissions.
For gameplay, account safety, and customer service, we only want to ask for what we need. It's possible to say no to some permissions, but doing so might stop you from using certain features, like logging in faster, getting personalized notifications, or making in-app purchases go more smoothly.
What kind of device data do we collect? When you play on your phone, Hippozino Casino may collect technical and usage data to make sure you get the right content, spot any suspicious activity, and keep the quality of the service high. This could include the names of devices and information about the connection that is used for security checks and fixing problems.
Ip address, network type, app session timestamps, crash reports, language and time zone, device model and operating system version, browser or app version, language and time zone, and interaction data like pages opened or buttons tapped are all examples of device and usage data.
For added security, we may also use signals from your device to help us make sure that logins and transactions are really you. An ID for each device and signals to stop fraud. We may use advertising IDs or similar identifiers, as well as risk signals like emulator detection, integrity checks, or strange session patterns, based on your device and how you access the service.
They help stop account takeovers, bonus abuse, and payment fraud. information about the location. Most of the time, we use rough location signals from your IP address to customize access and make sure it works with what's available in your area.
As long as your device offers precise location services, we don't need them to run normal games, so you can turn them off unless a feature clearly needs them. Notifications (not required). You may get important service messages, security alerts, and account reminders from Hippozino Casino if you allow push notifications. Anytime, go to your device's settings and turn off notifications.
Access to the camera or storage (only when needed). Your device may ask for permission to access the camera or local files if you choose to send pictures of your ID, proof of payment, or other accepted files. It's not necessary for basic play, but it lets you upload files from your device.
Payments and security on the device. Your device or wallet provider may ask for extra permissions to complete authentication if you use mobile payment options. To give you an example, your device might handle biometric unlocking to confirm a deposit of £50. Hippozino Casino does not get all of your biometric information; your device or wallet provider sends them the confirmation result.
Why we have this information. We use information from mobile devices to run the platform, make it run faster, stop fraud, enforce security controls, and figure out what's wrong with it. In some cases, we need your permission to track you or give you non-essential access. You can change your mind at any time by going to your settings button.
SDKs and service providers from outside the company. Tools for analytics, reporting crashes, stopping fraud, and messaging may be part of our mobile experience. They handle some technical data for us in order to help us do our main jobs and check for stability. Through contractual controls and configuration settings, we tell them what they can and can't do with that data.
Analytics and performance: give us information about how stable the app is, how long it takes to load, and how people tend to use its features. Crash reporting: helps find mistakes and fix problems more quickly. Security and fraud prevention: looks for odd patterns and helps protect your account. Alerts: sends messages to your device that you choose to receive.
Mobile tracking tools. Browser cookies and other similar technologies can be used to track you when you use the mobile website. App identifiers and SDKs can be used instead of browser cookies to track users in the app. You can stop tracking by changing settings at the system level and managing consent prompts when they appear.
Managing permissions and tracking (recommended steps): To turn off Hippozino Casino permissions you don't want to give, go to your device's settings and find it. You can reset your advertising identifier and limit ad tracking by going to your device's privacy settings and switching them off.
Browser controls (mobile site): In your browser's privacy settings, stop or delete cookies and turn off cross-site tracking. Maintaining an up-to-date operating system, staying away from rooted or jailbroken environments, and setting a passcode on your device to prevent unauthorized access are all ways to keep your network and accessories safe.
If you don't give permissions, what will happen? You can still get to the main parts of the casino, but some features might not work right. Turning off notifications may stop you from getting instant security alerts about sign-ins or changes to your account, and denying file access may stop you from uploading verification documents.
Minimizing data on phones. We want to only collect the information that we need for operational, security, and legal reasons. If you need help figuring out which permission is being asked for at any given time, contact support from the same device and briefly describe what you were doing when the prompt showed up.
Name, date of birth, address, email address, phone number, UK, login information, device and IP address, and transaction details for deposits and withdrawals are some of the information we collect. The information we collect helps us make and keep your account safe, handle payments, stop fraud, meet AML and KYC requirements, give you bonuses, and help customers. We don't ask for information that isn't related to the service, and only staff and service providers who have been checked out can see it.
Before you sign up, you need to make sure that (UK) lets people gamble online and that you are old enough to do so. We may ask for proof of address and identity to make sure you are who you say you are in order to block or restrict access from certain areas. We may stop you from playing, limit your withdrawals, or close your account if we can't confirm your location or legal status. If this happens, we will return any remaining £ after the necessary checks.
Deposits are handled by regulated payment partners over secure connections. As a payment method identifier, amount, currency, and anti-fraud signals are some of the payment data that we share. For providers that offer tokenized processing, we do not keep full card numbers on our servers. If a deposit raises a red flag, we may ask for proof of ownership, like a picture of your card with the private numbers covered or a screenshot of your e-wallet account with your name on it.
Legal compliance is helped by verification, which keeps your account safe. First, a government-issued ID; second, proof of address from within the last three months; and third, proof of a payment method that matches the name on your Hippozino account. Sometimes we might ask for a selfie or a quick live check. Send documents from your account profile. Make sure the details are clear and match the information you used to sign up, and don't make any changes or crop the documents so that key fields are hidden. If verification doesn't work, withdrawals can be put on hold until the right documents are shown.
Bonus play is watched to make sure offers are fair and don't get abused. You must meet the wagering requirements and follow the rules for the maximum bet and eligible games before you can cash out any bonus winnings. We can cancel the bonus, take away any bonus winnings, and ask for more proof if we find linked accounts, VPN masking, a payment method mismatch, or strange patterns of play. Different payment methods and account levels may have different withdrawal limits. Also, big cashouts may need extra checks before they are released. For safety, use strong passwords, keep your email safe, and contact support right away if you see any strange transactions or logins.
How we keep your information safe while you deposit money and cash out is explained in our Privacy Policy. We only use approved payment providers to handle deposit and withdrawal details. We use your information to (1) make sure you own the account, (2) stop fraud and chargebacks, (3) follow the law and do what's required by our licenses, and (4) send required transaction notices. We may need to see proof of your identity, age, and UK eligibility, such as a driver's license, proof of address, and proof of how you will pay. Never send files through public channels; only upload files in your secure account area. We keep KYC and payment records for as long as the law requires and as long as it takes to handle a dispute. After that, we store or delete them based on our rules for record retention. Contacting support with your registered email address and account ID is how you can get access to, change, or delete certain personal data. We will confirm your identity before taking any action. You are still responsible for keeping your account safe. Use a strong password, don't tell anyone your login, and only use payment methods that are registered to you when you deposit or withdraw money. If you don't, you could face delays, limits, or a rejection due to our bonus and AML checks.
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